Return and Refund Policy
Gau Mandir Satva

At Gau Mandir Satva, we take great care in ensuring that every product delivered to our customers meets high standards of quality and packaging. Our products are natural and traditionally prepared, and customer satisfaction is very important to us.

Returns

Due to the nature of our products, we generally do not accept returns once the product has been opened or used. However, returns may be considered in the following cases:

• The product received is damaged during delivery
• The wrong product has been delivered
• The product packaging is tampered with upon delivery

If you receive a damaged or incorrect product, please contact us within 48 hours of receiving the order with clear photographs of the product and packaging.

Refunds

Once we review your request and verify the issue, we will notify you regarding the approval of your refund. If approved, the refund will be processed through the original payment method used during the purchase.

Refund processing may take 5–7 business days, depending on your bank or payment provider.

Non-Refundable Situations

Refunds or returns will not be accepted in the following situations:

• The product has been opened or used
• The request is made after 48 hours of delivery
• The product was damaged due to misuse or improper storage after delivery

Order Cancellation

Orders may be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible.

To request order cancellation, please contact us as soon as possible.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us using the details below:

Gau Mandir Satva
Address: Plot No. 5, Jaymal Nagar, 80 ft Road, Mata ka Thaan, Jodhpur – 342304
Phone: +91 9664162094
Email: rakeshnihal74@gmail.com